Refunds & Cancellation
How trials, cancellation and refunds work.
Last updated 17 October 2026
1. Free trial
Every new account starts with a free trial and no card is needed. If you do not subscribe, the account is paused when the trial ends.
2. Cancelling
You can cancel your subscription at any time from Plan & Billing inside the CRM. You keep access until the end of the period you have paid for, and it will not renew.
3. Refunds
Subscription fees are charged in advance and are not refunded for a period already started, except where the law requires or where we charged you in error (for example a duplicate payment), in which case we refund the amount to the original payment method.
4. Plan changes
You can move to a different plan at any time. Changes to a higher plan apply from the next invoice unless we agree otherwise.
5. How to ask
For a billing problem, contact us with your account name and the invoice number and we will respond within one business day.
Questions about this page? Contact us.